Operations Manager
Netquest Collect digital consumers behavioral data | Wakoopa
At Wakoopa, I worked with customers like Google, Facebook, and H&M to help map their customer journey using behavioral data. This role was all about helping companies digitize and optimize the way they understood user behavior.
Highlights
- Setting Up Digital Transformation Projects: Helping customers leverage behavioral data to map and improve their customer journeys.
- Coaching Customers: Guiding teams on how to best interpret and use Wakoopa’s data insights for business decisions.
- Managing Cross-Functional Relationships: Acting as a key link between customers and development teams to continuously improve Wakoopa’s technology.
Why Wakoopa?
This role deepened my expertise in data-driven decision-making and taught me how to bridge the gap between technology, customer needs, and business impact.
Understanding behavioral data at this level has been incredibly valuable in shaping how I approach customer experience strategy today.